1. Send us an email through the contact form. In the body of your message, ask for a RMA number and give the order number and product reference. Tell us what action you want : exchange or refund.
2. A unique RMA reference number will be issued to you. Please note this number down as you may require it for future correspondence. An email confirmation will also follow with the RMA details.
3. To prevent any confusion, we do not ship out any replacements until the goods have been received back to our warehouse for returns-processing. However if faulty goods have been received and replacements are urgent then we may arrange to ship out a replacement product (if in stock). Please note for such scenarios the customer will be required to pay the full amount for the replacement goods whilst the faulty product is on its way to us, and upon receipt of the faulty product a full refund will be passed for the new amount paid.
4. Your request is sent to our Returns Team who will then reply by e-mail and inform you of the outcome. Do not ship the good before our Returns Team has accepted the return.
5. Once the return has been accepted, please address the goods to the address provided in our correspondence

PS: We strongly advise you to use a recorded or traceable courier service when sending the parcel back to us as we cannot be held responsible for goods that are lost in transit. Please contact us if you require further assistance.

With the standard shipment option, most orders are delivered within 1 week to your door. For the express shipment, the delivery is made within 3 days. Please note for most items the recipient is required to sign for the goods on delivery. Should there be any unexpected further delay, we will notify you at the earliest (and you can cancel your order at any time if the delay is unacceptable to you). You can contact us to get parcel tracking information. Please note that the delivery times mentioned here are only a guide and therefore they may vary with different addresses and postcodes.
Please note although every effort is made to deliver goods on time/date specified delays may still take place under situations beyond our control for e.g. bad weather conditions, severe traffic problems, sorting errors, loss/stolen goods etc. Once the goods have been collected from our premises by the courier, we no longer have any control of the delivery of the goods. Although courier problems happen rarely we cannot be held responsible for the late delivery of an item. For the avoidance of doubt, www.miss-golf-boutique.com will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date. The couriers work at a 95-98% efficiency level for completing deliveries on time, therefore it is a good possibility that goods will be delivered on time specified.
Important Stock Information
In the rare events when certain item(s) in your order runs out of stock, for instance overnight orders or simultaneous orders, and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. You will of course have the option to cancel your order at this point or opt for an alternative option if available.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.